Jade,
Administration Officer
The first voice and face most patients meet at CQ Hand + Upper Limb — running scheduling, reception, records and billing day-to-day.
Jade joined CQ Hand + Upper Limb in 2022 after two and a half years as an Administration Officer with Queensland Health's Specialist Outpatient Department in Rockhampton, where she managed patient records, appointment bookings, and clinical systems support across the public service.
She is fluent across the major medical clinical information systems used in Queensland (HBCIS, The Viewer, Smart Referrals) and brings a strong commitment to information privacy legislation and the multi-step verification processes that keep patient data safe. Earlier roles include administrative and reception positions across heavy equipment, retail, and general practice settings.
At CQ Hand + Upper Limb her work spans patient scheduling, reception, billing support and the day-to-day flow of patients through the clinic — delivered with a focus on confidentiality, compassion, and getting people seen on time.
What the role covers
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Patient scheduling
Booking new and review consultations, theatre lists, and post-operative follow-ups so that surgical and therapy sessions line up across the week.
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Reception and front-of-house
First point of contact at the practice — phone, email, walk-ins. Greeting patients, managing the consult day flow, and supporting visiting clinicians.
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Records and privacy
Maintaining current and accurate medical records, confirming referral validity, and applying the privacy and confidentiality framework patients entrusted to the practice.
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Billing support
Processing payments, scanning private health cards, lodging Medicare claims at the time of consult, and supporting the Practice Manager with day-to-day accounts.